Privacy Policy

360 Psyche Holistic Care Ltd (“360 Psyche”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process personal information when you visit or use our website, communicate with us, book or receive our services, complete an assessment, purchase a product or service, register for an account, participate in an event, interact with our content, or otherwise engage with 360 Psyche.

Because we provide psychological, mental-health, counselling, assessment, and related services, some of the information we process may be highly personal or sensitive. We therefore take additional care in handling information relating to mental health, psychological assessments, therapy, relationships, wellbeing, and other information provided in the course of receiving our services.

This Privacy Policy should be read together with any applicable Terms and Conditions, Consent Forms, Assessment Policies, Cancellation Policies, and other notices provided to you when you use particular services.

By using our website or providing personal information to us, you acknowledge that you have had an opportunity to review this Privacy Policy. Where consent is required by applicable law, we will obtain that consent separately.

1. INFORMATION WE COLLECT

Depending on how you interact with 360 Psyche, we may collect different categories of information.

A. Identification and Contact Information

This may include:

  • Full name or other name provided by you;

  • Email address;

  • Telephone number;

  • Residential or correspondence address;

  • Date of birth or age;

  • Gender where relevant to the service;

  • Emergency contact information where required for clinical or safety purposes;

  • Username and account information;

  • Information you provide when contacting us.

  • Information you provide when filling in an intake form

B. Booking and Service Information

When you book or receive a service, we may collect information such as:

  • Appointment dates and times;

  • Type of service requested;

  • Therapist or clinician requested;

  • Consultation format, including online or face-to-face;

  • Location of appointment where applicable;

  • Booking history;

  • Attendance information;

  • Service preferences;

  • Relevant administrative information.

C. Payment and Transaction Information

Where you purchase a product or service, we may collect information necessary to process the transaction.

Payment-card information may be submitted directly to a third-party payment processor. Where this occurs, the payment processor may independently process and protect payment information according to its own privacy policy and security practices.

360 Psyche does not ordinarily need to retain your full payment-card number or security code where payment is processed directly by a third-party payment provider.

We may nevertheless retain transaction information such as:

  • Amount paid;

  • Date and time of payment;

  • Payment status;

  • Transaction reference;

  • Product or service purchased;

  • Billing information where necessary.

D. Psychological, Clinical and Mental-Health Information

When you use our clinical or psychological services, we may collect information necessary to provide those services.

This may include:

  • Information provided during consultations;

  • Presenting concerns;

  • Relevant personal, social, occupational, educational, family, or relationship information;

  • Clinical observations;

  • Treatment information;

  • Assessment information;

  • Psychological test results;

  • Assessment scores and profiles;

  • Relevant reports and recommendations;

  • Information relating to risk or safeguarding where necessary;

  • Information provided by another healthcare or mental-health professional with appropriate authorization.

This information may constitute particularly sensitive personal information. We process it only for appropriate clinical, administrative, legal, safeguarding, or other legitimate purposes permitted by applicable law.

E. Psychological Assessments and Self-Tests

When you complete a self-test, screening questionnaire, psychological assessment, or other assessment through our website or services, we may collect the information and responses associated with that assessment.

Where an assessment is administered, scored, hosted, or processed by a third party, that third party may process your information under its own privacy policy and terms. You should review the relevant third party’s privacy information before proceeding where applicable.

Assessment information may be used to:

  • Generate assessment results;

  • Support clinical interpretation;

  • Prepare reports;

  • Inform treatment or recommendations;

  • Support continuity of care;

  • Improve assessment services;

  • Meet professional, legal, regulatory, or record-keeping obligations.

F. Information About Mental-Health Professionals

Where mental-health professionals, clinicians, writers, consultants, or other professionals register with or provide services through 360 Psyche, we may collect information including:

  • Name;

  • Contact information;

  • Professional qualifications;

  • Professional registration or licence information;

  • Areas of practice;

  • Professional biography;

  • Employment or practice information;

  • Identification or verification information;

  • Other information reasonably necessary to verify professional eligibility.

G. Information You Voluntarily Submit

We may collect information you voluntarily provide through:

  • Contact forms;

  • Enquiries;

  • Feedback forms;

  • Surveys;

  • Applications;

  • Newsletter registrations;

  • Event registrations;

  • Competitions or promotional activities;

  • Comments;

  • Reviews;

  • Online communities;

  • Other interactive features.

Please avoid submitting information that is not necessary for the purpose of the particular form or service.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Approximate geographic location derived from technical information;

  • Referring website;

  • Pages viewed;

  • Links clicked;

  • Date and time of visits;

  • Duration of visits;

  • Website interaction information;

  • Error logs;

  • Security and fraud-prevention information.

We may use this information to maintain website security, understand website usage, improve our services, troubleshoot technical problems, and understand general usage patterns.

Where possible, we use aggregated or de-identified information for analytics and service improvement.

3. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Enable essential website functions;

  • Remember preferences;

  • Maintain login sessions;

  • Improve website performance;

  • Understand website usage;

  • Support analytics;

  • Improve user experience;

  • Support marketing or advertising where applicable;

  • Detect fraudulent or suspicious activity.

Some cookies are necessary for the website to function properly, while others may be optional.

Where required, we will provide an appropriate cookie notice or preference mechanism that allows you to accept, reject, or manage non-essential cookies.

Disabling certain cookies may affect some website functionality.

Third-party services embedded on our website may also place cookies or collect information according to their own privacy policies.

4. COMMENTS, REVIEWS AND PUBLIC CONTENT

If you post a comment, review, testimonial, photograph, video, article, or other material in an area of the website that is publicly accessible, information contained in that submission may be visible to other users.

You should therefore carefully consider whether you wish to publish personal, confidential, clinical, or sensitive information.

Public submissions should not be assumed to be confidential.

Where technically and legally possible, you may request removal of content you have submitted. However, we cannot guarantee that copies will be completely removed from third-party servers, search engines, cached pages, archives, screenshots, or content previously downloaded by other users.

5. HOW WE USE PERSONAL INFORMATION

We may process personal information for purposes including:

Providing Services

  • Providing psychological and mental-health services;

  • Managing appointments;

  • Conducting assessments;

  • Preparing reports;

  • Providing consultations;

  • Communicating with clients;

  • Managing accounts;

  • Processing payments.

Clinical and Professional Purposes

  • Supporting assessment and treatment;

  • Maintaining appropriate clinical records;

  • Facilitating continuity of care;

  • Communicating with authorized healthcare or mental-health professionals;

  • Supporting safeguarding and risk-management obligations.

Business Administration

  • Managing our organisation;

  • Maintaining records;

  • Processing invoices and payments;

  • Responding to enquiries;

  • Managing staff and professionals;

  • Maintaining business systems.

Website and Service Improvement

  • Understanding how users interact with our website;

  • Improving website functionality;

  • Developing and improving services;

  • Conducting analytics;

  • Identifying technical problems;

  • Monitoring system performance.

Security and Fraud Prevention

  • Detecting suspicious activity;

  • Preventing fraud;

  • Protecting our systems;

  • Protecting clients, staff, professionals, and visitors;

  • Investigating security incidents.

Legal and Regulatory Compliance

We may process information where necessary to:

  • Comply with applicable laws;

  • Respond to lawful requests;

  • Comply with court orders;

  • Meet regulatory obligations;

  • Establish, exercise, or defend legal claims;

  • Protect the rights, safety, or property of 360 Psyche or others.

6. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we may process personal information on one or more lawful bases recognised under applicable data-protection law.

These may include:

  • Your consent;

  • Performance of a contract or provision of requested services;

  • Compliance with a legal obligation;

  • Protection of vital interests;

  • Legitimate interests, where applicable and where those interests are not overridden by your rights;

  • Other lawful grounds permitted under applicable Nigerian law.

Where processing relies on consent, you may generally withdraw that consent, subject to legal or contractual limitations and the circumstances of the processing.

Withdrawal of consent does not necessarily affect processing that was lawfully undertaken before consent was withdrawn.

7. SHARING OF PERSONAL INFORMATION

We do not sell your personal information as a general business practice.

We may share information where necessary and lawful with:

  • Therapists, psychologists, clinicians, and other professionals involved in providing your care;

  • Healthcare or mental-health professionals whom you have authorised us to contact;

  • Payment processors;

  • Website hosting providers;

  • Information technology providers;

  • Cloud storage providers;

  • Assessment or software providers;

  • Communications providers;

  • Professional advisers;

  • Auditors;

  • Legal advisers;

  • Regulators or government authorities where legally required;

  • Service providers who process information on our behalf.

Where third-party service providers process personal information for us, we take reasonable steps to require appropriate confidentiality, security, and data-protection measures.

8. DISCLOSURE OF INFORMATION FOR SAFETY, LEGAL OR CLINICAL REASONS

Although we take confidentiality seriously, confidentiality is not absolute.

We may disclose information where reasonably necessary and legally permitted or required, including:

  • Where you provide appropriate consent;

  • Where disclosure is required by law;

  • Where required by a court or lawful authority;

  • Where necessary to comply with a legal obligation;

  • Where necessary to protect someone’s vital interests;

  • Where there is a serious and legitimate safeguarding or safety concern;

  • Where disclosure is otherwise permitted under applicable professional or legal requirements.

Where appropriate and legally permissible, we will consider informing you before making such disclosure.

9. PSYCHOLOGICAL ASSESSMENT DATA AND RESULTS

Assessment information is handled with particular care because psychological tests may contain sensitive personal information and because certain assessment instruments are protected by professional and test-security requirements.

Assessment reports and client-specific findings may be provided to clients in accordance with applicable requirements.

Requests for raw scores, scaled scores, detailed psychometric profiles, or other technical assessment data will be reviewed individually.

Where clinically appropriate, 360 Psyche may recommend or require that detailed psychometric information be released directly to an appropriately qualified clinician designated by the client to support accurate interpretation and continuity of care.

Upon receipt of a duly completed and signed consent or authorization form, 360 Psyche will proceed with the release of releasable assessment information in accordance with applicable requirements.

Releasable assessment information will ordinarily be provided within 48 hours of receipt of the completed consent form, subject to verification, operational requirements, and any lawful or professional restriction affecting the requested information.

Secure or proprietary assessment materials will not ordinarily be released. These may include:

  • Test questions or items;

  • Test booklets;

  • Manuals;

  • Scoring keys;

  • Scoring algorithms;

  • Blank protocols;

  • Publisher-restricted materials;

  • Other materials whose release could compromise test security or validity.

Where a client authorises the transfer of assessment information to another clinician, the information may be securely transmitted to the designated clinician for continuity of care.

Nothing in this section is intended to remove or restrict any rights a client may have under applicable Nigerian law but to uphold ethical and professional obligations.

10. DATA SUBJECT RIGHTS

Subject to applicable law and any lawful limitations, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information in circumstances where applicable;

  • Request restriction of certain processing;

  • Object to certain processing;

  • Request or receive certain personal information in a usable format where applicable;

  • Withdraw consent where processing is based on consent;

  • Raise a complaint concerning our processing of your personal information;

  • Request information about how your personal information is processed.

These rights are not absolute. Certain information may need to be retained or processed because of legal, regulatory, professional, clinical, safeguarding, contractual, security, or other legitimate requirements.

11. REQUESTING ACCESS TO YOUR INFORMATION

If you wish to access, correct, update, or otherwise exercise an applicable data-protection right in relation to your information, you may contact us using the details provided in this Privacy Policy.

We may need to verify your identity before processing your request.

Where another person makes a request on your behalf, we may require appropriate written authority or other evidence confirming that the person is authorised to act for you.

We will process valid requests within the timeframe required by applicable law.

12. ACCURACY OF INFORMATION

We take reasonable steps to maintain accurate information.

You are encouraged to notify us if your contact details or other relevant information changes.

Where you identify inaccurate information, we will consider and, where appropriate, correct or update it.

13. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required or permitted by applicable law, professional obligations, contractual requirements, legitimate business needs, or other lawful purposes.

Clinical and psychological records may need to be retained for longer periods than ordinary website information because of professional, legal, regulatory, or continuity-of-care requirements.

When information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it.

14. DATA SECURITY

We take reasonable technical, organisational, and administrative measures designed to protect personal information against:

  • Unauthorised access;

  • Accidental loss;

  • Destruction;

  • Alteration;

  • Disclosure;

  • Misuse;

  • Unauthorised processing.

Security measures may include access controls, authentication, restricted permissions, secure storage, confidentiality obligations, system monitoring, and other appropriate safeguards.

However, no internet transmission, electronic storage system, or digital communication method can be guaranteed to be completely secure.

You should therefore exercise appropriate caution when transmitting confidential information online.

15. EMAIL, MESSAGING AND ELECTRONIC COMMUNICATION

If you communicate with us by email, messaging applications, telephone, video platform, or other electronic means, information contained in those communications may be retained where necessary for service delivery, administration, clinical documentation, security, or legal purposes.

Different communication platforms may have their own privacy policies and security characteristics.

We encourage clients to avoid sending highly sensitive information through unsecured channels unless specifically instructed to do so.

16. ONLINE CONSULTATIONS

Where online consultations are offered, third-party video-conferencing or communication platforms may process certain information.

The platform’s own privacy policy and terms may apply in addition to this Privacy Policy.

Clients should ensure that they participate in online consultations from a reasonably private and secure environment.

17. CHILDREN AND MINORS

Our services may involve children or young persons in circumstances where appropriate.

Where a service involves a minor, we may require consent, authorisation, or participation from a parent, guardian, or other person legally authorised to provide it, subject to applicable law and the particular circumstances.

We take additional care when processing information relating to children and will apply appropriate safeguards.

18. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, social-media platforms, payment providers, assessment providers, or other services.

Once you leave our website or interact with a third-party service, that organisation’s own privacy policy may apply.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that we do not control.

You should review the relevant third party’s privacy policy before providing personal information.

19. EMBEDDED CONTENT

Articles and pages on our website may contain embedded content, including:

  • Videos;

  • Images;

  • Social-media content;

  • Articles;

  • Maps;

  • Forms;

  • Other third-party features.

Embedded content may operate as though you have visited the third-party website directly.

Such third parties may collect information, use cookies, conduct analytics, or monitor your interaction with the embedded content according to their own privacy policies.

20. INTERNATIONAL DATA TRANSFERS

Some of our service providers, technology providers, cloud platforms, assessment platforms, or other third parties may process information outside Nigeria.

Where personal information is transferred or processed outside Nigeria, we will take reasonable steps to ensure that the transfer and subsequent processing are undertaken in accordance with applicable Nigerian data-protection requirements and appropriate safeguards.

21. MARKETING COMMUNICATIONS

Where permitted by law and where appropriate, we may send information about:

  • Services;

  • Programmes;

  • Events;

  • Educational resources;

  • Offers;

  • Newsletters;

  • Other activities provided by 360 Psyche.

Where required, we will obtain appropriate consent before sending direct electronic marketing.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications will not necessarily stop essential service-related communications, such as appointment confirmations, payment information, clinical administration, security notices, or other necessary communications.

22. THIRD-PARTY MARKETING LISTS

We may, where lawful, obtain contact information from third-party sources or marketing partners.

Where we use information obtained from third parties for direct marketing, we will take reasonable steps to ensure that the information has been obtained and may be used in accordance with applicable law.

Where appropriate, you may request that we stop sending marketing communications to you.

23. SURVEYS, QUIZZES AND INTERACTIVE FEATURES

If you participate in a survey, quiz, screening tool, competition, questionnaire, or other interactive feature, we may collect the information you submit.

The purposes for which the information is used will depend on the particular feature.

Where a third party operates the feature, its own privacy policy may also apply.

You should review the relevant privacy information before submitting sensitive information.

24. AGGREGATED AND DE-IDENTIFIED INFORMATION

We may use information in aggregated, statistical, or appropriately de-identified form for legitimate purposes such as:

  • Service improvement;

  • Research and evaluation;

  • Website analytics;

  • Programme planning;

  • Quality improvement;

  • Educational purposes;

  • Understanding general trends.

Where information has been appropriately de-identified, we may use or disclose it where permitted by applicable law.

We will not intentionally use de-identified information to identify an individual.

25. PROFESSIONAL AND RESEARCH USE

Where psychological, clinical, or service information is considered for research, educational, quality-improvement, or professional purposes, we will apply appropriate confidentiality, consent, de-identification, ethical, and legal safeguards as required.

Identifiable clinical information will not be publicly disclosed for research or educational purposes without an appropriate lawful basis and, where required, consent or other applicable authorisation.

26. TESTIMONIALS AND CLIENT STORIES

We may ask clients to voluntarily provide testimonials, reviews, photographs, videos, or stories about their experiences.

We will not assume that a client has consented to public use of their testimonial merely because they provided feedback privately.

Where identifiable testimonials or client stories are intended for publication, we will seek appropriate permission or consent where required.

Clients may decline to participate without affecting their access to our services.

27. PROFESSIONAL CONFIDENTIALITY

Information shared during psychological or therapeutic services is treated as confidential subject to applicable professional and legal exceptions.

Confidentiality may be limited where disclosure is required or permitted by law, where necessary for safeguarding or safety, or where you have authorised disclosure.

The precise confidentiality obligations may also depend on the professional providing the service and the nature of the service.

28. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a personal-data breach, we will assess and respond to the incident in accordance with applicable legal and regulatory requirements.

Where notification to a regulator, affected individual, service provider, or other party is required, we will take appropriate steps within the applicable timeframe.

29. YOUR RESPONSIBILITIES

You are responsible for taking reasonable steps to protect your own information, including:

  • Keeping account passwords confidential;

  • Not sharing login credentials;

  • Logging out of shared devices;

  • Providing accurate information;

  • Avoiding unnecessary disclosure of highly sensitive information through unsecured channels;

  • Informing us if you believe your account or information has been compromised.

30. PRIVACY OF MATERIALS POSTED ON PUBLIC AREAS

Materials intentionally posted in publicly accessible areas of the website are not treated as confidential.

If you submit content for publication, you acknowledge that other users may view, copy, download, or otherwise access that material.

Although we may remove content upon request where reasonably possible, we cannot guarantee that copies held by third parties, search engines, archives, or other users will be removed.

31. LEGAL DISCLOSURES

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law;

  • Respond to lawful government requests;

  • Respond to court orders or legal proceedings;

  • Protect our legal rights;

  • Establish, exercise, or defend legal claims;

  • Prevent fraud or unlawful activity;

  • Protect the safety of individuals;

  • Meet professional or regulatory obligations.

Where legally permissible, we will limit disclosures to information reasonably necessary for the relevant purpose.

32. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services;

  • Technology;

  • Legal requirements;

  • Regulatory requirements;

  • Data-processing practices;

  • Security practices.

When changes are made, we will update the “Last Updated” date.

Where required by law, we may provide additional notice or obtain consent before implementing material changes.

You are encouraged to review this page periodically.

33. CONTACT US ABOUT PRIVACY

If you have questions about this Privacy Policy, wish to exercise a data-protection right, or have a concern about how your personal information has been handled, please contact us:

360 Psyche Holistic Care Ltd
Website: www.360psyche.com
Email: support @ 360psyche.com
Phone: +2348096642604; +2349012410880
Address: 1st floor, 28, Road 1, Lekki County, Ikota, Lagos, Nigeria

When making a data request, please provide sufficient information to help us identify you and understand the nature of your request.

We may request reasonable identification or verification before releasing or modifying personal information.

34. GOVERNING LAW

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the Federal Republic of Nigeria, including applicable data-protection requirements.

Where any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

Nothing in this Privacy Policy is intended to remove, restrict, or unlawfully limit any rights available to a data subject under applicable law.

Got a question about our privacy policy, please send us a message.

You are also required to read our Terms of Use

Last updated 31/08/2026

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