Terms of Use
1. INTRODUCTION AND ACCEPTANCE OF TERMS
Welcome to 360 Psyche Holistic Care Ltd, also called 360 Psyche
These Terms of Use and Service Agreement (“Terms”) govern access to and use of the 360 Psyche website, online platforms, booking systems, communications channels, educational resources, professional services, programmes and other services operated or made available by 360 Psyche.
In these Terms, “360 Psyche,” “we,” “us” and “our” refer to the legal entity operating the 360 Psyche organisation. “You,” “your,” “client” or “user” refers to any individual, parent, guardian, representative, organisation or other person who accesses our website, books or receives our services, purchases a programme, participates in an event, or otherwise engages with us.
By accessing our website, submitting a booking, purchasing a service, attending a session, participating in a programme or otherwise using our services, you acknowledge that you have had the opportunity to read these Terms and agree to be bound by the provisions applicable to your use of those services.
Where required, acceptance must be expressly provided through a checkbox, signed agreement or another appropriate method before the relevant service is provided.
If you do not agree to these Terms, you should not use the relevant website features or services.
Where a separate service agreement, informed consent document, corporate contract, assessment agreement or other specific agreement applies, that document must be read together with these Terms. If there is a conflict, the specific agreement will govern the relevant service to the extent of the conflict, subject to applicable law.
2. ABOUT 360 PSYCHE
360 Psyche is a mental health and psychological wellness organisation providing services intended to support psychological wellbeing, personal development, healthy relationships and workplace wellbeing.
Our services may include:
Individual psychotherapy, psychological therapy and counselling.
Couples, marriage, relationship and family counselling.
Child and adolescent mental health services.
Psychological assessments, screening and related professional evaluations.
Support relating to anxiety, depression, trauma, grief, stress, burnout, behavioural concerns and other mental health difficulties.
ADHD, OCD and other condition-related assessments or interventions, where appropriate and within professional competence.
Trauma-focused interventions, including EMDR where clinically appropriate and delivered by suitably qualified practitioners.
Gambling-related support and other specialised interventions.
Coaching, executive coaching and personal development services.
Employee Assistance Programmes (EAPs), workplace wellbeing and organisational psychological services.
Mental health education, workshops, training, research-related activities and community programmes.
Support groups, webinars, events, digital resources and other services introduced from time to time.
Services may be delivered in person, online, by telephone, through approved digital platforms or through other arrangements communicated to the client.
The availability, location, format and scope of any service are subject to professional suitability, practitioner availability, applicable laws and the specific terms communicated at the time of booking.
3. ELIGIBILITY AND CAPACITY
You must provide accurate information about your identity, age, location and circumstances where such information is reasonably required to deliver the relevant service.
You must have the legal capacity required to enter into the applicable agreement. Where a client is a minor or lacks the legal capacity to provide particular consent, the appropriate parent, legal guardian or authorised representative must participate as required by law and professional standards.
We may request information or documentation reasonably necessary to verify identity, authority to act, parental responsibility, guardianship or consent.
We may decline, postpone or discontinue a service where eligibility, consent, safeguarding or legal requirements cannot be satisfied.
Access to a website, social media page, free resource or educational programme does not automatically establish eligibility for every clinical or professional service.
4. NATURE AND LIMITATIONS OF OUR SERVICES
Our services are intended to support psychological wellbeing and address the concerns identified within the agreed scope of a particular engagement.
The nature of the service determines whether it constitutes clinical care, psychological assessment, counselling, coaching, education, training or consultancy. These services are not interchangeable.
Coaching, general education, self-help resources and workplace training do not automatically constitute psychotherapy, psychiatric treatment, medical care or psychological assessment.
We will explain the nature and relevant limitations of a service as appropriate before it begins.
We do not guarantee a particular diagnosis, assessment outcome, treatment result, relationship outcome, personal achievement, workplace result or recovery timeline. Outcomes depend on various factors, including individual circumstances, participation, clinical presentation and factors outside our control.
Our professionals will exercise their independent professional judgement and will not be required to provide a particular diagnosis, opinion, recommendation, report or intervention merely because a client requests or pays for it.
We reserve the right to recommend an alternative service, further assessment, referral or additional professional support where reasonably necessary.
5. NO EMERGENCY OR CRISIS RESPONSE SERVICE
360 Psyche is not an emergency response service, crisis hotline or substitute for emergency medical or psychiatric care.
Our published service hours, online booking availability, website accessibility and ability to receive messages at any time do not mean that a clinician is continuously monitoring communications or can provide an immediate response.
If you or another person is at immediate risk of suicide, serious self-harm, violence, abuse or another emergency, contact the appropriate local emergency services or attend the nearest emergency department. Do not wait for a booking confirmation, email, WhatsApp reply or therapy appointment.
Where appropriate, we may recommend urgent psychiatric assessment, emergency intervention, hospital care or another suitable service.
We cannot guarantee that we will be able to prevent every adverse event or respond to every emergency, particularly where we have not been informed of the relevant risk or cannot establish contact with the person concerned.
6. APPOINTMENTS, BOOKINGS AND SERVICE AVAILABILITY
Appointments must be booked through our designated booking system or another authorised channel.
A booking request does not necessarily constitute a confirmed appointment. Confirmation may depend on payment, availability, practitioner allocation, completion of required forms and other applicable booking conditions.
Clients are responsible for reviewing their booking confirmations, appointment dates, time zones, session formats, locations, fees and preparation instructions.
We may contact clients to clarify information, confirm arrangements, request necessary documentation or discuss service suitability.
We reserve the right to reschedule, reassign or cancel an appointment where reasonably necessary because of practitioner availability, technical issues, safety concerns, professional obligations, operational disruption or other legitimate circumstances.
Where we cancel or materially change a paid appointment, we will communicate the available options, which may include rescheduling, an appropriate alternative service or a refund where applicable.
We do not guarantee uninterrupted availability of our website, booking calendar, communication channels or third-party scheduling systems.
7. CLIENT RESPONSIBILITIES
Clients are expected to:
Provide accurate, complete and reasonably up-to-date information relevant to their service.
Disclose material information that may affect clinical safety, assessment, treatment suitability or professional recommendations.
Attend appointments punctually and participate respectfully.
Complete relevant intake forms, consent documents and assessments honestly.
Respect professional boundaries and the rights of other clients, staff and practitioners.
Follow reasonable instructions relating to appointment arrangements, safety and service delivery.
Inform us of material changes in contact details, location, risk circumstances or other information relevant to ongoing care.
Make payments in accordance with the agreed fees and payment arrangements.
Avoid abusive, threatening, discriminatory, fraudulent or otherwise inappropriate conduct.
Raise concerns, complaints or requests for clarification through the appropriate channels.
Clients remain responsible for their own decisions and actions. However, nothing in these Terms removes a professional’s duty to exercise appropriate care or absolves 360 Psyche of responsibilities imposed by law.
8. ONLINE THERAPY AND TELEHEALTH
Online services are subject to additional considerations and limitations.
By participating in an online session, you acknowledge that:
The service depends on internet connectivity, compatible devices and the availability of relevant technology.
Technical interruptions may affect communication or require a session to be rescheduled.
Electronic communications may carry privacy and security risks despite reasonable safeguards.
You are responsible for choosing a reasonably private environment and protecting your device, accounts and access credentials.
Other persons who can hear, see or access your environment may compromise confidentiality.
You should not attend a session while driving or undertaking an activity that creates an immediate safety risk.
Your physical location may affect the availability or legality of particular services.
Where clinically or operationally appropriate, we may request your current location and an emergency contact for online sessions.
We may suspend, convert, reschedule or discontinue an online session if technical conditions, privacy concerns, safety risks, clinical needs or applicable legal requirements make the service unsuitable.
We will not represent online therapy as appropriate for every client or every clinical situation.
Where a client’s location creates licensing, regulatory, safeguarding or other legal restrictions, we may limit or decline the relevant service or recommend a suitable local provider.
9. PSYCHOLOGICAL ASSESSMENTS AND REPORTS
Psychological assessments are conducted for a specified purpose and within the limits of the professional’s qualifications, the assessment methods used and the information available.
An assessment may involve interviews, observations, questionnaires, standardised instruments, collateral information, records or other appropriate procedures.
Clients must provide accurate information and cooperate with reasonable assessment requirements.
Assessment results are not guaranteed to produce a particular diagnosis, eligibility determination, recommendation or outcome.
Reports and professional opinions must be interpreted in the context of their stated purpose, limitations, date and intended recipient.
Reports prepared for one purpose should not be assumed to be suitable for another purpose, including legal proceedings, employment decisions, educational placement or immigration matters, unless the professional has expressly agreed to that purpose.
Third parties who receive reports are responsible for using them lawfully and in accordance with any restrictions communicated by 360 Psyche or the relevant professional.
We may decline requests to amend, backdate, certify or issue reports where the request would compromise professional independence, accuracy, ethical obligations or legal requirements.
Clients may request access to their records or reports through the appropriate process, subject to applicable law, confidentiality obligations, third-party rights and professional requirements.
10. SERVICES FOR CHILDREN AND ADOLESCENTS
Services involving children and adolescents require additional safeguards.
A parent, legal guardian or other person with appropriate authority must provide the required consent, except where applicable law permits another arrangement.
We may request evidence of parental responsibility, guardianship, legal authority or relevant court orders.
Where parents or guardians are separated or disagree about treatment, assessment, information sharing or decision-making, we may request clarification of legal authority and may postpone services until the relevant issues are resolved.
We will consider the child’s age, maturity, understanding, safety, confidentiality interests and applicable legal requirements when determining how information is communicated and who may participate in decisions.
Parents and guardians should not assume that they are automatically entitled to every detail of a child’s therapeutic discussions or records. Access and disclosure will be determined in accordance with applicable law, safeguarding duties and professional standards.
We may take appropriate safeguarding action where there are reasonable concerns about abuse, neglect, exploitation or risk of harm.
11. COUPLES, FAMILY AND GROUP SERVICES
In couples, family and group services, the identity of the client or clients, the purpose of the service, the scope of confidentiality and the handling of records should be clarified before the service begins.
Participants acknowledge that information shared by one participant may be heard by other participants and that 360 Psyche cannot guarantee that every participant will maintain confidentiality outside the session.
We may establish service-specific confidentiality arrangements, including rules for individual communications, records, disclosures and requests for information.
Where appropriate, we may decline to disclose information to one participant without the necessary authority or consent.
We may suspend or discontinue a joint service if conflicts, intimidation, coercion, violence, safeguarding concerns or other circumstances make it unsafe or clinically inappropriate.
Where a specific confidentiality arrangement applies to couples or family therapy, that arrangement should be documented separately and agreed to before treatment begins.
12. COACHING, CORPORATE SERVICES AND EAP
Corporate wellness, executive coaching, employee assistance and organisational services may be governed by a separate contract or statement of work.
That agreement may specify the scope of services, deliverables, fees, programme duration, reporting arrangements, confidentiality, data handling and responsibilities of the organisation and participants.
Unless expressly agreed in writing and permitted by law, an employer or sponsoring organisation is not automatically entitled to an employee’s therapy notes, clinical disclosures, diagnosis or other confidential clinical information merely because it pays for the service.
Where organisational reporting is agreed, reports should be limited to the authorised purpose and appropriate information, subject to consent, applicable law and professional obligations.
360 Psyche may decline requests from an organisation to disclose confidential clinical information, alter professional conclusions, influence assessments improperly or provide reports beyond the agreed scope.
Training, coaching and consultancy deliverables are provided for their agreed purpose. Organisations remain responsible for their own management decisions, workplace policies and implementation of recommendations.
13. PROFESSIONAL INDEPENDENCE AND ETHICAL PRACTICE
Services will be provided by professionals acting within the scope of their qualifications, competence, authorisations and applicable professional standards.
We may allocate or reassign a professional according to availability, suitability, clinical needs and operational requirements.
Clients may request a different professional, although a change may be subject to availability, fees, service suitability and other reasonable conditions.
We do not guarantee that every requested professional, treatment approach or appointment time will be available.
Our professionals retain responsibility for independent clinical judgement and appropriate professional boundaries.
No client may require a professional to falsify records, provide an unsupported diagnosis, breach confidentiality unlawfully or act contrary to applicable ethical or legal obligations.
14. CONFIDENTIALITY AND PERMITTED DISCLOSURES
We recognise that confidentiality is fundamental to mental health services.
We will handle information obtained during professional engagements in accordance with applicable privacy legislation, professional standards, informed consent arrangements and our Privacy Policy.
Confidentiality is not absolute. Information may be disclosed where authorised or required by applicable law, valid legal process, professional obligations or other lawful grounds.
Depending on the circumstances, permitted disclosures may include:
Disclosure authorised by the client or an appropriately authorised representative.
Information sharing reasonably necessary for coordinated care, subject to applicable law and consent requirements.
Disclosure required by a valid court order or other lawful demand.
Disclosure necessary to address a serious and imminent risk of harm, where permitted or required by law.
Safeguarding disclosures relating to suspected abuse, neglect, exploitation or risks involving children or other protected persons.
Disclosure required by a regulator, professional body or competent authority acting within its lawful powers.
Other disclosures permitted or required under applicable law.
We will consider the scope of the authority or legal obligation and disclose only what is reasonably appropriate where the law permits that limitation.
We cannot guarantee that third-party communication providers, recipients of information or persons outside our control will maintain confidentiality.
15. PRIVACY AND PERSONAL DATA
Personal information may be collected and processed for purposes including booking management, identity verification, service delivery, clinical documentation, payment processing, communications, safeguarding, regulatory compliance, quality assurance and other legitimate operational purposes.
Mental health information and other sensitive personal data require appropriate protection and lawful handling.
Our processing of personal data is governed by our separate Privacy Policy and applicable data protection legislation, including the Nigeria Data Protection Act 2023 where applicable.
The Privacy Policy explains the categories of data collected, purposes and legal bases for processing, relevant recipients, retention arrangements, international transfers where applicable, security measures and data subject rights.
Where consent is the appropriate legal basis, we will obtain it through an appropriate process. Acceptance of these Terms does not, by itself, constitute consent to every form of personal data processing.
We may use authorised service providers to support booking, communications, payment processing, secure recordkeeping and other operational functions, subject to appropriate contractual and legal safeguards.
We will retain information for periods justified by applicable legal requirements, professional obligations, legitimate operational needs and our retention policy.
Clients may exercise applicable data protection rights through the contact details provided in our Privacy Policy.
16. ELECTRONIC COMMUNICATIONS AND RECORDINGS
We may communicate with clients through email, telephone, SMS, WhatsApp, approved booking platforms, video conferencing and other designated channels.
Clients should take reasonable precautions to ensure that contact details are correct and that devices and accounts used for communications are appropriately secured.
Electronic communications may be delayed, misdirected, intercepted or accessed by unauthorised persons despite reasonable safeguards.
Clients should avoid sending unnecessary sensitive information through channels that have not been approved for that purpose.
Therapy sessions, assessments, meetings and training sessions will not be recorded by 360 Psyche or participants without appropriate prior authorisation and any consent required by law or professional standards.
A request to record a session may be declined. Any approved recording must be handled in accordance with the agreed purpose, applicable law and relevant privacy requirements.
17. FEES, PAYMENTS AND BILLING
Fees, payment deadlines, packages, discounts and applicable charges will be communicated through the relevant service page, booking confirmation, invoice or service agreement.
Clients are responsible for paying the agreed fees in accordance with the applicable payment terms.
Payment for a service does not guarantee a particular clinical outcome or entitle a client to a diagnosis, report or other deliverable outside the agreed scope.
Where a package includes multiple sessions or specified deliverables, the applicable package terms will govern its duration, use, transferability, expiry and any restrictions.
Additional services requested outside the agreed scope may attract additional fees, which will be communicated where reasonably practicable before the additional service is provided.
We may use third-party payment processors. Their processing arrangements may be subject to additional terms, and we do not control systems operated independently by those providers.
We reserve the right to correct genuine pricing or billing errors and to communicate any necessary adjustments in accordance with applicable law.
18. CANCELLATIONS, RESCHEDULING AND MISSED APPOINTMENTS
Clients should review the cancellation and rescheduling conditions provided when booking a service.
Unless a different written arrangement applies, clients are required to provide at least 24 hours’ notice to cancel or reschedule an appointment.
Late cancellations, missed appointments and failure to attend may attract the applicable cancellation fee or loss of the session, where this has been clearly communicated and is lawful.
We may consider exceptional circumstances, including emergencies, significant technical disruptions or other reasonable grounds, in accordance with our applicable policy.
If 360 Psyche or the assigned professional cancels an appointment, we will communicate reasonable alternatives, which may include rescheduling or a refund where appropriate.
Nothing in this section prevents either party from exercising rights available under applicable law.
19. REFUNDS, PACKAGE CHANGES AND DISPUTES
Refund eligibility, time limits, administrative charges, package deductions and processing times will be governed by the refund policy communicated at the time of purchase and any applicable service agreement.
Any refund policy must be applied consistently with applicable consumer protection law and other mandatory legal requirements.
Where a refund is approved, the amount may reflect services already delivered, valid contractual deductions and charges that may lawfully be applied.
We will communicate the basis of an approved refund and the expected processing arrangements.
Refund requests should be submitted through the designated customer support channel, with relevant booking or payment details.
Payment disputes should first be raised with our care or administrative team where appropriate so that the matter can be reviewed.
Nothing in these Terms excludes any non-waivable statutory rights or remedies available to a client.
20. TERMINATION, SUSPENSION AND REFUSAL OF SERVICES
We may refuse, suspend or terminate access to a service where reasonably necessary because of:
A serious or repeated breach of these Terms.
Fraud, impersonation or materially misleading information.
Threatening, abusive, discriminatory or harassing conduct.
Safety, safeguarding or clinical suitability concerns.
Non-payment in accordance with agreed payment terms.
A conflict of interest or professional boundary concern.
Legal, regulatory or professional restrictions.
Circumstances that prevent the service from being provided safely, lawfully or within professional competence.
Where appropriate and clinically feasible, we may explain the reason for the decision, discuss alternatives, provide a referral or support reasonable continuity-of-care arrangements.
Termination of a service does not remove obligations that accrued before termination, including lawful payment obligations, confidentiality duties or recordkeeping requirements.
Any refund following suspension or termination will be considered under the applicable service agreement, refund policy and law.
21. PROFESSIONAL BOUNDARIES AND UNACCEPTABLE CONDUCT
Clients must engage with staff, professionals and other participants respectfully.
Unacceptable conduct includes harassment, threats, intimidation, stalking, discrimination, deliberate disruption, unlawful recording, impersonation, coercion, fraudulent activity and attempts to obtain confidential information without proper authority.
We may take proportionate steps to protect clients, staff and professionals, including restricting communications, requiring an alternative communication channel, postponing appointments or terminating a service where justified.
We do not tolerate retaliation against individuals who raise genuine concerns in good faith.
22. WEBSITE CONTENT AND EDUCATIONAL RESOURCES
Information on our website, blog, social media accounts, webinars, newsletters, videos and other educational materials is provided for general informational and educational purposes.
Such materials are not a substitute for individual assessment, professional advice, diagnosis, treatment or emergency assistance.
Information may be incomplete, generalised or subject to change. It may not be appropriate for every individual or circumstance.
You should not disregard advice from a qualified professional or delay seeking appropriate care because of information encountered through our platforms.
Any examples, case discussions or educational scenarios are not necessarily representative of every client’s experience.
Where we provide links to third-party websites, resources or services, those links are provided for convenience or information. We do not automatically endorse or control third-party content, privacy practices or services.
23. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise stated, intellectual property rights in our website, branding, logos, written materials, graphics, videos, training materials, publications, original frameworks and other content belong to 360 Psyche or the relevant rights holder.
You may access and use our materials for personal, non-commercial purposes, subject to these Terms and any additional licence provided.
Without prior written permission, you must not reproduce, distribute, sell, commercially exploit, publish, modify, create derivative works from or publicly present protected materials beyond what applicable law permits.
Purchasing or attending a course, training programme, workshop or session does not transfer ownership of intellectual property.
You must not record, distribute or commercially reproduce training or therapeutic materials without appropriate authorisation.
You retain any rights you lawfully hold in materials you submit. However, you must have the necessary rights and authority to submit those materials.
Nothing in this section limits rights that cannot lawfully be restricted.
24. WEBSITE SECURITY AND ACCEPTABLE USE
You must not use our website or digital systems to:
Gain unauthorised access to systems, accounts or data.
Introduce malware or other harmful code.
Interfere with website operations or attempt to disrupt service availability.
Probe or bypass security measures without authorisation.
Harvest personal information or confidential material without lawful authority.
Impersonate another person or misrepresent your identity.
Upload unlawful, defamatory, threatening, discriminatory or otherwise prohibited content.
Engage in fraudulent transactions or misuse our booking systems.
We may investigate suspected misuse and take appropriate steps, including restricting access, reporting unlawful conduct to relevant authorities or pursuing available legal remedies.
We will take reasonable measures to maintain website security, but no internet-based service can be guaranteed to be entirely secure or uninterrupted.
25. THIRD-PARTY PROVIDERS AND EXTERNAL PLATFORMS
We may rely on third-party providers for website hosting, booking calendars, email, video conferencing, payment processing, cloud storage and other services.
Your use of a third-party platform may also be subject to that provider’s terms, privacy policy and technical requirements.
We are not responsible for independent acts or omissions of third-party providers beyond the responsibilities imposed on us by applicable law or our contractual obligations.
Where a third-party failure affects a paid service, we will consider reasonable corrective measures in accordance with the relevant agreement and applicable law.
26. LIMITATION OF LIABILITY
To the extent permitted by applicable law, 360 Psyche shall not be liable for losses arising solely from circumstances outside its reasonable control, including unavoidable third-party service interruptions, internet outages, unauthorised access by independent third parties despite reasonable safeguards, or a client’s failure to provide materially accurate information.
We do not warrant uninterrupted access to our website, booking systems or digital services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot lawfully be excluded for negligence, professional misconduct, fraud, deliberate wrongdoing, unlawful disclosure of personal data or other protected rights.
Where the law permits a limitation of liability, any limitation must be reasonable, proportionate and consistent with the nature of the service and the parties’ legal obligations.
Nothing in these Terms is intended to remove a client’s right to pursue a valid complaint, regulatory report or legal claim.
27. INDEMNIFICATION
To the extent permitted by applicable law, you may be responsible for reasonable, direct losses, costs or expenses arising from your unlawful conduct, fraud, infringement of third-party rights or material breach of these Terms.
This provision does not apply to the extent a loss was caused by 360 Psyche’s own negligence, misconduct, breach of duty or other conduct for which responsibility cannot lawfully be excluded.
Nothing in this section requires a client to indemnify 360 Psyche for liabilities that applicable law prohibits the organisation from transferring to that client.
28. FORCE MAJEURE AND OPERATIONAL DISRUPTION
Neither party will be treated as having breached an obligation to the extent performance is prevented or materially delayed by circumstances beyond reasonable control, such as natural disasters, public emergencies, significant infrastructure failures, widespread telecommunications outages, government restrictions or other comparable events.
The affected party should communicate material disruption as reasonably practicable.
Where an interruption affects a paid service, the parties will consider reasonable alternatives, including rescheduling, alternative delivery methods or an appropriate refund where required by the applicable agreement or law.
This section does not excuse obligations that remain capable of performance or liabilities that cannot lawfully be excluded.
29. COMPLAINTS AND CONCERNS
Clients may raise concerns about service delivery, administrative issues, professional conduct, billing or other matters through our designated complaints or customer support channels.
We will review complaints in accordance with our internal procedures and applicable legal or professional requirements.
Where appropriate, we may request additional information, investigate the concern, communicate our findings or propose corrective action.
A complaint does not automatically establish misconduct or liability, and no client is required to waive their legal rights to use our internal complaints process.
Clients may also approach the relevant professional regulator, data protection authority, consumer protection authority or other competent body where applicable.
30. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be governed by the laws of the Federal Republic of Nigeria, subject to any mandatory laws that apply to the relevant service or client.
The parties should first attempt to resolve disputes through good-faith communication where appropriate.
Where a dispute cannot be resolved informally, either party may pursue available remedies through a competent court or other lawful dispute resolution mechanism.
Nothing in this section prevents a client from exercising mandatory rights or approaching a competent regulator or authority.
For services delivered to clients outside Nigeria, additional laws or professional requirements may apply. We may restrict or decline services where compliance cannot reasonably be achieved.
31. CHANGES TO THESE TERMS
We may revise these Terms to reflect changes in our services, operational practices, technology, professional standards or legal requirements.
The current version will be published on our website with an updated revision date.
Where a change materially affects an existing service agreement or requires renewed consent, we will take reasonable steps to notify affected clients and obtain any required acknowledgement or consent.
Changes will not retrospectively remove rights that have already accrued or override mandatory legal protections.
Your continued use of our website after a revised version is published constitutes acceptance only to the extent permitted by applicable law and the circumstances of the relevant change.
32. SEVERABILITY
If any provision of these Terms is found invalid, unlawful or unenforceable, the provision shall be limited or interpreted to the minimum extent necessary where legally permitted.
The remaining provisions shall continue to apply to the extent they remain valid and enforceable.
33. NO WAIVER
Failure or delay by 360 Psyche in exercising a right under these Terms does not automatically waive that right.
Any waiver must be assessed in accordance with applicable law and the circumstances of the relevant matter.
34. ENTIRE AGREEMENT AND RELATED POLICIES
These Terms, together with any applicable service agreement, informed consent documentation, booking conditions, refund policy, Privacy Policy and other expressly incorporated policies, govern the relevant engagement.
Different services may require additional agreements because of their clinical, operational, safeguarding or legal requirements.
Nothing in these Terms overrides a mandatory legal obligation, professional standard or valid contractual provision that takes precedence under applicable law.
35. CONTACT INFORMATION
For questions about these Terms, bookings, payments or general service concerns, please contact:
360 Psyche
Website: https://www.360psyche.com/
Email: gethelp@360psyche.com
Telephone/WhatsApp: +234 809 664 2604 / +234 901 241 0880
Address: 1st Floor, 28 Lekki County Road, Ikota, Ajah, Lagos, Nigeria.
For privacy-related requests, please use the contact channel identified in our Privacy Policy.
ACKNOWLEDGEMENT AND ACCEPTANCE
By accepting these Terms, you acknowledge that:
You have had the opportunity to read and understand the Terms applicable to your use of our website or services.
You agree to comply with the relevant booking, payment, cancellation and service conditions.
You understand that general website information is not a substitute for professional assessment, treatment or emergency care.
You understand that clinical services may require separate informed consent and service-specific documentation.
You understand that these Terms do not replace our Privacy Policy or any separate consent required for personal data processing.
You understand that accepting these Terms does not guarantee a particular clinical outcome or professional recommendation.
End of Terms of Use and Service Agreement.
If you have any concerns about these terms of use, kindly send us a message.
You are required to read our frequently asked questions for more information on our terms of use.
Last updated 19/10/2026